Returns and exchanges
Last updated 2026-10-23
There are two sets of rules: one for things you bought in the store or picked up there, and one for orders we shipped to you. Short version: in store, unopened new items come back within 30 days and pre-owned items come back for store credit within 7 days. Shipped orders can start a return within 14 days of delivery. Card singles are final sale either way, unless we got it wrong.
Jump to: Bought in the store · Shipped to you · How to start a return
Bought in the store, or picked up at the store
A receipt is required for all returns and exchanges. Online orders you pick up at the counter follow these rules, and the clock starts the day you pick the order up.
New merchandise
Unopened new merchandise: full refund within 30 days of purchase.
Pre-owned merchandise
Pre-owned items can come back three ways:
- Full refund as store credit within 7 days of purchase.
- Identical exchange within 30 days of purchase.
- 70% back in store credit on pre-owned games.
What cannot be returned
These may not be returned for any reason:
- Loose trading cards. Once they have left the counter they are non-refundable. You are welcome to trade them back in.
- Sealed trading card product, if opened.
- Sealed video games, if opened.
- Pre-owned loose-disc games.
- Electrical parts, batteries of any kind, and chargers.
- New books (D&D and the rest).
Defective or damaged
If something you bought is defective, let us know within 30 days and we will replace it with a similar item.
How refunds come back
- Refunds are issued in the original payment type.
- Cash purchases over $150 are subject to refund by check rather than cash.
- If you have a gift receipt, you can have an exchange or a gift card of equal value.
Shipped to you
These rules cover orders placed on this site and shipped to you. We ship card singles and video games only; see our shipping policy for the details.
The window
You have 14 days from delivery to start a return. Email us with your order number first (see how to start a return) and we will tell you where to send it. Packages sent back without asking first may be refused.
What can come back
- Sealed video games, still sealed.
- Pre-owned video games, in the condition they arrived.
- Card singles are final sale, unless we sent the wrong card or its condition is worse than the listing said. Then we will refund it or replace it, your choice.
Everything on the cannot be returned list above still applies, except where we made the mistake.
Who pays return shipping
You pay return shipping, unless it is our mistake: the wrong item, an item not as described, something that arrived damaged, or a game that does not work. When it is our mistake, we send you a prepaid label.
Pre-owned games are tested before they ship. If one does not work when it reaches you, that is on us.
Your refund
Once the item is back and checked, we refund it to the card you paid with, on our next open day after it arrives (we are open Thursday to Sunday). Your bank may take a few more days to show it. The original shipping charge is not refunded unless the return is our mistake.
Arrived damaged, or never arrived
Tell us within 7 days of delivery, or of the latest expected delivery date if it has not turned up. Send photos if it arrived damaged. We will replace it or refund it. Lost packages are covered in more detail on the shipping policy.
Cancelling an order
If you want to cancel an order that has not shipped or been picked up yet, tell us as soon as you can. If you paid by card, the full amount goes back to that card. Once an order has shipped, it is a return instead.
How to start a return
In store: bring the item and your receipt in during our open hours and we will sort it out at the counter.
Shipped orders: email sales@fourthspacegames.com with your order number, what you are returning and why. Add photos if it arrived damaged or not as described. We will reply with where to send it, and a prepaid label if the return is our mistake.
Questions either way? Call (740) 414-3547 and we will tell you where you stand.
We reserve the right to refuse any return that does not meet these rules.